Privacy Policy

Introduction

BSD Garage Door Repair respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you visit our website, contact us, or request our services.

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our website or services.

Information We Collect

We may collect the following types of information:

Information You Provide Directly

• Contact Information: Name, phone number, email address
• Service Information: Service address, type of service needed
• Appointment Details: Preferred dates/times, special instructions
• Communication Content: Messages, inquiries, and feedback submitted through contact forms
• Payment Information: Billing address (payment processing handled by secure third parties)

Information Collected Automatically

• Website Usage Data: Pages visited, time spent, clicks, referral sources
• Device Information: Device type, operating system, browser type
• IP Address: Your IP address and general location
• Cookies & Analytics: Tracking data to understand site performance

How We Use Your Information

We use the information you provide for the following purposes:

• Responding to your inquiries and service requests
• Providing accurate service estimates and pricing
• Scheduling and confirming appointments
• Communicating service updates and status notifications
• Providing customer support and technical assistance
• Following up after service completion
• Improving our website and services based on feedback
• Complying with legal obligations
• Protecting against fraud and unauthorized access

SMS Communications & Consent

If you provide your phone number through our website or contact forms, you consent to receive SMS text messages from BSD Garage Door Repair.

Types of SMS Messages

• Appointment confirmations and reminders
• Technician arrival notifications and time estimates
• Service status and completion updates
• Customer support responses to your questions
• Follow-up communications about your service

Message Frequency & Costs

• Message frequency depends on your service requests and communication needs
• Standard SMS rates apply and may vary by carrier
• Check with your mobile carrier for message and data rates

Opting Out of SMS

• Reply STOP to any message to opt out
• Reply HELP to get assistance
• Contact us directly at (954) 998-5456 or bsdgaragedoorsfl@gmail.com
• SMS consent is not required to purchase services

Information Sharing & Disclosure

We do NOT sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information in the following limited circumstances:

• Service Providers: Trusted partners who help us provide services (SMS platform, payment processor, scheduling systems)
• Legal Requirements: If required by law, court order, or government request
• Business Transfer: In the event of a sale, merger, or acquisition of our business
• Fraud Prevention: To detect, prevent, or address fraudulent activity or security issues

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, and destruction.

However, no transmission method over the internet is completely secure. While we implement industry-standard security practices, we cannot guarantee absolute security of all data.

Security Measures

• HTTPS encryption for website communications
• Secure servers and firewalls
• Access controls and authentication
• Regular security monitoring and updates
• Employee confidentiality agreements

Cookies & Analytics

Our website may use cookies, pixels, and analytics tools to understand how you use our site and improve your experience.

• Cookies: Small text files stored on your device that help us remember preferences and track usage
• Analytics: Tools that measure website traffic, user behavior, and performance
• Opt-out: You can disable cookies through your browser settings

Data Retention

We retain your personal information for as long as necessary to:

• Respond to your service request and provide services
• Maintain accurate business records
• Comply with legal and regulatory requirements
• Address any disputes or claims

Information is securely deleted or anonymized once it is no longer needed for these purposes.

Children's Privacy

This website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

If we discover that a child under 13 has provided personal information, we will take steps to delete such information and terminate the child's account or communication.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your information (subject to legal requirements)
• Right to Opt-Out: Opt out of marketing communications and SMS messages

To exercise any of these rights, please contact us at (954) 998-5456 or bsdgaragedoorsfl@gmail.com.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policies of any third-party sites before providing personal information.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of data sales (we do not sell data)
• Right to non-discrimination for exercising privacy rights

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

Your continued use of our website and services after updates are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Related Documents

Please also review our Terms & Conditions for information about our service terms, SMS opt-in requirements, and other important policies.

This Privacy Policy is provided for informational purposes. For specific privacy concerns or legal advice, please consult with a privacy attorney or contact the appropriate regulatory authority.